A solution is out there; we just got to keep focus on the ones who needs it and ask the right questions in order to get there together.
People who face problems every day are exactly the ones who hold the key to answer these problems. No one is better them themselves to know their actual needs and roadblocks. That’s why we adopted an approach that keeps people’s lives and desires at the core.
The Human-Centered design is a practical, repeatable approach to arriving at innovative solutions.It’s used to create products, services or experiences that will achieve the best outcomes for the ones who really need. It’s based on the principle that all problems, even the seemingly intractable ones, can be solved.
No matter what kind of challenge you’ve got, we can move it through three main phases that are part of the Human-Centered design process:
Deeply understand people involved in the problem. Observe their lives, hear their hopes and desires, and get smart on the challenge.
Make sense of everything that’s been heard, generate tons of ideas, identify opportunities for design, test and refine solutions.
Bring a solution to life. We’ll figure out how to get the idea sustainably to market/community and how to maximize its impact in the world.
This process allows us to build deep empathy with the communities and individuals we are working with, as well as figure out how to turn what we learned into a chance to design a new solution and finally build and test ideas before putting them out into the world.
This is not like other problem solvers. Human-Centered design is about refining ideas -even when we don’t know the answer to the challenge at hand – until they are as close as perfect possible.
In the end, this approach amounts to solutions we’d never dreamed of when we started -and that is exactly what makes it so beneficial.